Legal

Terms of service

Last updated 14 November 2026

These terms apply to hosting, reseller hosting and domain services sold by Softnamic (Pty) Ltd ("Softnamic", "we") at hosting.softnamic.co.za. By ordering you accept them.

Test environment

Until Softnamic announces otherwise, the platform runs in test mode: payments go through Paystack's test mode, no money moves, and no hosting accounts or domain registrations are created at a registry. Accounts and orders made in test mode may be deleted.

Services and billing

Services are billed in advance, monthly or annually, in South African rand. Renewal invoices are issued 14 days before the due date. A service whose invoice is unpaid 7 days after the due date is suspended, and restored once the invoice is paid. Plan changes apply from the next renewal.

Cancellation and refunds

You can cancel any service from your client area; it stays active until the end of the period you paid for. Under the Consumer Protection Act you may cancel a new annual service within 5 business days of payment for a full refund. Domain registrations cannot be refunded once submitted to the registry.

Domains

Domains are registered in your name (or your client's name, for resellers) and remain yours. We provide transfer codes on request. Registry rules (ZACR for .za endings, ICANN for global endings) apply.

Resellers

Resellers are responsible for their own clients, including their billing, support and compliance with our acceptable use policy. We do not contact a reseller's clients except where the law requires it or to stop abuse. Domain credit is prepaid and non-refundable, but never expires while your reseller account is active.

Uptime and backups

We aim for 99.9% monthly uptime, excluding announced maintenance. Backups are provided as a convenience; keep your own copy of anything you cannot afford to lose.

Liability

To the extent the law allows, our liability for any claim is limited to the fees you paid for the affected service in the 3 months before the claim.

Contact

Softnamic (Pty) Ltd, Durban, South Africa. johan@softnamic.co.za.